Refund policy

RETURN & REFUND POLICY

Last Updated: 07/09/2026

At KB Luxe, we strive to ensure our customers are satisfied with their purchases. Please review our return and refund policy before making a purchase.

1. Eligibility for Returns

  • Due to the nature of our products, we only accept returns for defective or incorrect items.

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Clearance or final sale items are non-returnable.

2. Return Process

  • To initiate a return, contact us at kotieboutique@gmail.com with your order number and a description of the issue.

  • Upon approval, we will provide return instructions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost returns.

3. Refund Policy

  • Refunds are processed within 5 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

4. Exchanges

  • If you receive a defective or incorrect item, we will replace it at no additional cost.

  • Exchanges are subject to product availability.

5. Cancellations

  • Orders can be canceled within 1 hour of purchase. After this period, cancellations are not permitted as processing begins immediately.

6. Contact Information For any return or refund inquiries, please contact us at kotieboutique@gmail.com. We are happy to assist you.

By purchasing from KB Luxe, you agree to this Return & Refund Policy.